Frequently Asked Questions (FAQs)
How long does it take to receive an order?
Each product description page shows time it will take to ship out the product, and transit time for a shipping carrier (UPS or FedEx) to deliver the product to your door. Since we use multiple warehouses, time it takes to receive shipment may vary. In-stock items are typically shipped within 1-2 business day and may take up to 5 days to deliver within 48 US States. Delivery to Hawaii, Alaska and Canadian states may take 5-10 days. For more information on shipping, please refer shipping schedule.
How do I find a status of an order?
To find a status of an order, please visit Order Status page. You'll need an Order number and one of the following to query order status: Email Address used to place the order, or Shipping Zip Code.
When will my backorder arrive?
Any of our “Out-of-Stock” item(s) can still be purchased on a Backorder basis. Just above the Add to Cart button, you can see when the item will be available for ship. Once ordered, the status of an order will be monitored by KiddieToys' staff and you will be notified of any changes that may incur.
What is “Seen This Item for Less”?
Each one of our items have “Seen This Item for Less” written below the price of an item. It helps us to gather important price information to provide our customers with best possible price. We always try to match or beat our competitors' price. We appreciate any input from you.
Our customers' privacy is very important to us. KiddieToys will not sell, trade, lease, or share any of our customers' information. KiddieToys keep all of our customers' information in a private secure server.
For additional information, please see our Privacy Notice.
What is your return and exchange policy?
We want you to be completely happy with your purchase. Your unused item(s) may be returned or exchanged within 30 calendar days from the ship date. Any defective item(s) (excluding inflatable items) or incorrect shipment will be replaced at NO shipping charge to you. Please note that the items received after the 30 calendar days from the ship date will NOT be eligible for a refund.
Christmas items such as trees and ornaments cannot be returned after Christmas day. They must be returned before Christmas (no exceptions).
What is your cancellation policy?
You may cancel your order by contacting us via a phone or submitting a Contact Us form. Upon successful order cancellation, you'll receive a confirmation email from us indicating that an order has canceled and inform you of a full refund. We make every attempt to cancel your order before shipping out, but we cannot guarantee timely cancellation of an order as orders ship from multiple warehouses. Once item ships from our warehouse, you are responsible for both way shipping charges as well as 15% restocking fee. Most of our In-Stock items ship on the same or next day (although we officially state 1-2 business days), so you'll have to contact us immediately if you wish to cancel.
If a cancellation request is made after the order has been shipped, the item(s) need to be returned before any credit can be given. On all of our unused returned item(s), credit will be given to you, less shipping charges and 15% re-stocking fee.
For more information, please see Return and Exchages.
How much is your shipping?
Shipping charges will vary from item to item, according to its price, size, and weight. Shipping estimate can be found by adding one or more items to a cart, and clicking on the "Estimate Shipping" button. Shipping charges to lower 48 US States are same as the estimated amount, but shipping charges to Hawaii, Alaska and Canadian States may be more or less than the presented shipping estimate.
Do I have to pay sales tax?
You will only have to pay the sales tax, if you are shipping the item to an address in the State of Illinois or New York. We charge 7% sales tax for all orders being ship to the State of Illinois or New York. Although we do not have presence in New York, the state of New York mandate collection of sales tax.
When will my credit card be charged?
Purchase and shipping cost of your order will be charged to your credit card on the same day in most purchases. If you're placing a backorder, you may request a delayed charge by writing us a note during the checkout process.
When will my credit appear on my credit card account?
We issue credit for your canceled order on the same day. Credit for your returned item will be issued within 7 business days after we receive it. We use the time to inspect the item for missing parts and demages.
After we issue a credit to your account, it may take up to 2 -30 additional days for a bank to post credit to your credit card account. The time it takes to post the refund credit back to your account depends on the processing time established by your credit card company.
Why do I see many transactions for One order?
Declined Credit Card Transaction will appear as "Pending Transaction". Sometimes, you may see a multiple transaction for a single order on your credit card account. This is because the credit card company posts each attempt as "Pending Charge". This will disappear in couple of days, but be assured that your account is only charged one time.
The main reason for declined credit card transactions, other than insufficient funds, is incorrect billing address information. To protect ourselves and our customers from theft and fraud our bank requires billing address verification, which includes street address and the 5 digit postal code (zip code). Some international postal codes have only 4 digits and we recommend that customers from these countries try adding a zero at the end of their code or use Pay Pal (who will accept credit cards) for a payment option.
Do you accept foreign currencies other than USD?
We sell items to US and Canada, and only accept US Dollars. Canadian customers must pay invoices in US dollars. We only accept credit cards issued by the US and Canadian banks, and all payments made via credit card will be converted to US Dollars. Paypal payments made in Canadian Dollar will be rejected, and reissued in US dollar.
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